Returns & Warranty

At MOINELINVESTMENTS, we are committed to providing quality home furnishing products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Returns & Warranty policy below.

Return Eligibility

Items may be eligible for return if they:

  • Are returned within the applicable return period after delivery.
  • Are unused, unassembled, and in their original condition.
  • Include all original packaging, accessories, manuals, and labels.
  • Are not marked as final sale or non-returnable.

Products that have been used, damaged after delivery, or altered by the customer may not qualify for a return.

How to Start a Return

To request a return:

  • Contact the MOINELINVESTMENTS customer support team with your order number.
  • Describe the reason for your return and provide photos if the item is damaged or incorrect.
  • Wait for return authorization and shipping instructions before sending the item back.

Returns sent without prior authorization may not be accepted.

Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be issued to your original payment method.
  • Processing times may vary depending on your payment provider.
  • Original shipping fees may not be refundable unless the return is due to our error or a defective product.

Warranty Coverage

MOINELINVESTMENTS stands behind the quality of every product we offer.

Our warranty generally covers:

  • Manufacturing defects.
  • Material defects under normal household use.
  • Workmanship issues identified after delivery.

The warranty does not cover damage resulting from misuse, accidents, improper installation, normal wear and tear, or unauthorized modifications.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or differs from what you purchased:

  • Contact MOINELINVESTMENTS as soon as possible after delivery.
  • Include your order number and clear photos of the product and packaging.
  • Our team will review your request and provide an appropriate solution, which may include a replacement, exchange, or refund.

Non-Returnable Items

The following items may not be eligible for return:

  • Personalized or customized products.
  • Clearance or final sale items.
  • Products returned without original packaging when required.
  • Items showing signs of misuse or intentional damage.

Need Assistance?

If you have any questions regarding returns, exchanges, or warranty coverage, please contact the MOINELINVESTMENTS customer support team. We are dedicated to making your shopping experience simple, reliable, and worry-free.